Refund & Exchange Policy

Mehwar Store — Last updated: August 2026

1. Cases Eligible for Refund or Exchange

• An incorrect or faulty code from the supplier.

• A digital product that was not delivered.

• A code whose value or denomination differs from what was requested.

2. How to Apply

• Contact us through the available channels within 48 hours of purchase.

• Include your order number, a description of the problem, and any available evidence.

3. Request Verification

• We verify the request before approving a refund and may request additional evidence if needed.

• We will contact you with the outcome within a reasonable time.

4. Refund Process

• The refund is issued through the same payment method used or via bank transfer.

• The refund is completed within 3 to 7 business days from completion of verification.

5. Exceptions

• No refund is given once the code has been used or activated.

• The refund does not cover codes whose validity expired due to the customer's delay in redemption.

6. General Provisions

• Refund-related disputes are first resolved amicably; if not, they are referred to the competent authorities in the Kingdom.

• This exception is subject to verification of fair use and prevention of abuse of the policy.