Terms & Conditions
Mehwar Store — Last updated: August 2026
1. Introduction and Definitions
• Store: Mehwar Store, the e-commerce store available at mehwar.store, specialising in digital products.
• Customer/User: any person who visits, registers on, or places an order through the store.
• Digital products: subscriptions, top-up cards, points, and electronic activation codes.
• Code: an electronic activation code delivered to the customer electronically after payment.
2. Acceptance of Terms
• By visiting, using, or placing an order through the store, you confirm that you have read, understood, and agree to these terms in full.
• If you do not agree with any provision, you must stop using the store.
3. Legal Eligibility
• Purchasing is permitted to adults (18 years or older) or persons legally authorised to contract.
• By placing an order, you confirm your legal capacity to complete the purchase and bear responsibility for any unauthorised use.
4. Account and Data
• You are responsible for the accuracy, correctness, and completeness of the data you provide when ordering.
• You must provide a valid, usable email address and mobile number, as the code is delivered to them.
• Any error in the data may delay delivery; the store is not liable for delivery to incorrect data provided by the customer.
5. Products and Services
• All store products are digital in nature (subscriptions, top-up cards, points, activation codes) and are delivered electronically with no physical shipping.
• Descriptions shown are indicative; some details (code denominations, subscription periods) may vary by supplier.
• Availability of certain codes may be updated according to authorised suppliers.
6. Ordering and Payment
• Placing an order constitutes an offer to purchase, and the order is accepted upon successful payment.
• Payments are processed through secure, encrypted payment gateways in line with applicable regulations.
• By completing payment, you confirm your acceptance of the displayed price and the requested product.
7. Code Delivery
• The code is delivered electronically immediately after payment via the message and email registered on the order.
• Each code is delivered once and cannot be reused, transferred, or resold.
• The store is not liable for failure to redeem the code within its validity period, or for its loss after delivery.
8. Prices and Taxes
• Prices are in Saudi Riyal and may be updated without prior notice.
• Applicable taxes (such as VAT) are added at checkout in line with regulations.
• The applicable price is the one displayed at the time the order is placed and paid.
9. Returns and Refunds
• The return and refund policy published on the store applies and forms an integral part of these terms.
10. Intellectual Property
• All content, trademarks, and trade names displayed on the store belong to their owners and may not be used commercially without permission.
• The products sold are codes and subscriptions supplied by authorised providers.
11. Prohibited Conduct
• Using the store for any activity contrary to laws or regulations is prohibited.
• Fraud, use of non-owned payment methods, or any attempt to exploit or forge codes is prohibited.
• Reselling or commercially trading the codes without the store's written permission is prohibited.
12. Limitation of Liability
• The store is not liable for indirect damages or damages arising from misuse or sharing of the code.
• The store's liability for any order is limited to the value of that order, to the extent permitted by law.
• The store is not liable for technical failures or service interruptions beyond its control that delay code delivery.
13. Disclaimer
• Services are provided according to available best practices; redemption timing may be affected by the supplier or the relevant platform.
• The store does not guarantee code compatibility with devices or platforms not listed in the product description.
14. Privacy
• Your data is processed in accordance with the privacy policy published on the store, which forms an integral part of these terms.
15. Changes to Terms
• The store may amend these terms at any time; posting on the store constitutes sufficient notice.
• Continuing to use the store after an amendment constitutes acceptance of the revised terms.
16. Governing Law and Dispute Resolution
• These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
• Disputes shall first be resolved amicably; if not, they shall be referred to the competent judicial authorities in the Kingdom.
17. Complaints and Suggestions
• We welcome your complaints and suggestions to continuously improve our services.
• To contact us about a complaint or suggestion, use the store's available channels (email or messages).
• Please include your order number and a description of the issue if the complaint is about an order.
• We are committed to responding to all complaints within a reasonable time (up to 48 business hours).
• All complaints are handled with full confidentiality and in line with our quality policies.
• Suggestions are taken into consideration to improve the shopping experience and develop our catalog and services.
18. Frequently Asked Questions
• How do I receive my code after payment? The activation code is delivered immediately via the message/email registered in your order.
• Are all products digital? Yes, all products are digital and delivered as electronic activation codes; no physical shipping.
• How do I redeem the code? You need an account on the relevant platform (Netflix, PlayStation, Steam, etc.) and enter the code in its redemption section.
• Do codes expire? Yes, each code has a validity period depending on the product type; we recommend redeeming it as soon as possible.
• Can I return the code or get a refund? No, digital codes are delivered once and cannot be returned after delivery.
• What if I have a problem with my code? Contact customer support and we will resolve it quickly.
• Is payment secure? Yes, all payments go through secure channels (mada and credit cards) with full encryption.
• How can I contact you? Through the store's available channels; support is available 24/7.
19. Contact Us
• For any inquiry or appeal of a decision, contact us through the store's available channels and we will respond within a reasonable time.